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Back to 8D Report: your answer to a customer complaint, inside your customer deadline

The cause tree

This example shows a table that the D4: the root cause magik would produce. The lab does not exist yet: Mojo builds it the moment you click, with your hours, your prices and your tone. What you read below was invented for this page.

8D Report: your answer to a customer complaint, inside your customer deadlinestep 3/4
The cause treeExample
The cause tree4 rows
HypothesisTestResultStatus
Mid-run tool changeMeasured 20 parts before / after0.03 mm drift afterRETAINED
Different material batchMaterial certificates of both batchesIdenticalRuled out
Machine drift01/08 calibration re-readWithin specRuled out
Inspection errorDouble inspection on 30 partsConsistentRuled out

One cause retained and three ruled out on evidence, not intuition. That test column is the first thing the customer's supplier quality team reads.

This lab can be yours, with your data where this example stands.

Mojo builds it during the customize session. Industrial suppliers of 20 to 200 people, selling to demanding customers: that is who this one is for.

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