Containment within 48 hours
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Containment within 48 hoursExample
Fromquality@your-business.example
Tosupplier.quality@customer-example.example
SubjectComplaint REC-2026-118, part AX-4420: immediate actions (D3)
Hello, D3 answer to your complaint REC-2026-118 of 12 August on part AX-4420, inside the 48-hour window set by your supplier manual. What we have done since 9am yesterday: Stock held. 340 parts here, 1 200 in transit, stopped and labelled. No shipment since 12 August 5pm. 100 percent sorting. The 340 parts are being re-measured, dimension by dimension. 22 deviations found so far across 210 parts sorted, all on the same side of tolerance. Tightened inspection maintained on the next five batches, with a measurement record attached to every delivery. On the batch you hold: the 14 parts you report belong to batch L-260804. We ask you to hold that batch, and we will cover sorting on your site if you would rather not start it. What we do not yet know: the cause. A hypothesis around a mid-run tool change is being verified, another around the material batch has not been tested yet. D4 will reach you with the full 8D, within ten working days as agreed. I would rather tell you today what is protected than announce a cause I would have to correct next week. Quality manager
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